Good Evening, Sir...how may I help you ?!

Good Evening, Sir...how may I help you ?!....so somthing similar is what we all hear when we call any customer care center.....and this is the only thing that will plesant right thro the conversation....U keep telling the guy/gurl ur problem and they listen thro it and in the end ...they either put u on hold or they say they aren't the ones who cane help u with this particular problem....well hey then who can ?!?...ah thats exactly the only thing they do not know !....

I am planing to get out of chennai js for a day on friday....and had to get my roaming activated....so this is what happened !....I called The airtel guys 2 days before andasked them to activate the roaming , and a gurl...{ with a very sweet voice} requested me to mail to their CCare mail Id from my official id....I did....two days gone and yesterday morning I call them and ask if its done....the reply 'its a corporate connection,sir,we do not know how long it will take,'

'well u know who will know this'
'no sir i donot'
'great !....u made my day....well what can u do ?'
' I can check if ur mail has been recieved and if action has been taken,but, can do nothing if it hasn't happened,though!'

'ok...herez my mail id..blah blah blah'

and she put me on hold....
half an hour gone....still on hold....I drop the call...lemme deal with them in the evening after getting back home !

Time 7 :45 PM

I call them back....and a guy answers...his voice is vaugly familiar....and I went ahead and rattled away on how bad the service has been and....tell him the problem...he says ....sir please go to the nearest airtel office and give a letter in ur companyz letter head and it will be done imm.
thas when i loose it...' hey I called u guys 2 days back and u still havent moved ur ass to get it done and ....blah blah blah....'
It was one of the worst conv i have had with a Ccare rep. I usually try to be calm and nice to them ....cause I know how it feels to be in that job...I was working for Sony Ccare for 2 months after college ,for some quick bucks....
the guy was cool....and asked my name three times...where I was working, where I was going ..and my address and all that crap.....he said he'll call after 1/2 hr and comfirm the status....thats funny....why is he asking all these questions ?...they usually don't....

Then b4 hanging up...He said ...'sir, my name is......'...and hung up....why did he say his name again?!?.....I don't know....!

then after 10 mins I got a call.....funny hey they dont work this fast !....
'dei machan....'
oh shit !....I recogonised the voice ...that was my friend 'A' , haven't seen him for a while,....They same voice I was yelling for 30mins straight some 10 mins b4 !

' dei....yenna da....ippadi kaththara ?....how r u !'

' dei.....was that u...i had a funny feeling when u said ur name and I knew I had heard that voice before !....sorry machan !'

' Even I took some time to reco ur voice , thats why I asked ur name again, whee u r going and all that stuff...then i knew it was u !...well....thats why I said I will call back !...and hey we cannot help u on the issue....but i have asked my friend to activate it....jus check...'
Sure enough i had a message sitting on my mobile that confirmed the activation !

Then we laughed for some time on the conv we had had...it was time for him to get back to work !

' Dei machi thanks da !'
'Ok...Ok.....seri machan....see u later over the weekend !'
'Ok da...'

Well u never know when u will come across old friends....so if u donot know whome u r talking
to....be nice...u never know...It might even be Aishwarya rai the next time !....!!!